PRIVACY POLICY NOTICE
Effective Date: 11th December 2025
This Privacy Policy Notice (“Notice”) describes how Wissenly Digital Resources (Registration No: 003802884-H, “we,” “us,” or “our”) collects, uses, maintains, and discloses your Personal Data when you use our website, wissenly.com (the “Site”), and purchase our digital products (“Products”).
We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. The Personal Data We Collect (Notice and Choice Principle)
We collect Personal Data that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, respond to a survey, or contact us.
| Type of Data | Specific Data Points Collected | Purpose for Collection |
| Identity/Contact Data | Name, Email Address, Telephone Number, Physical/Billing Address (for invoices). | To communicate with you, manage your account, send purchased products, and provide customer support. |
| Transaction Data | Purchase history, product downloads, payment method details (note: we DO NOT store full credit card numbers). | To process and fulfil your orders, manage refunds, and comply with tax/legal obligations. |
| Usage/Technical Data | IP address, browser type, operating system, pages visited, time spent on the Site, referral source. | To maintain, operate, and improve the Site, diagnose technical problems, and analyse user behaviour. |
| Marketing Data | Your preferences for receiving marketing communications from us. | To send you promotional materials, updates on new products, and special offers, only with your explicit consent. |
2. How Your Personal Data is Used (General and Disclosure Principles)
We process your Personal Data only for the purposes for which it was collected, including:
- To Process Transactions: To deliver the digital products you have purchased.
- To Manage Your Account: To create and maintain your user profile and purchase history on our Site.
- To Personalise User Experience: To understand how our users as a group use the services and resources provided on our Site.
- To Send Periodic Emails: To send information and updates pertaining to your order, and to respond to inquiries, questions, and other requests.
- For Direct Marketing: To send you promotional content, where you have provided your explicit consent (you may opt-out at any time).
- For Legal Compliance: To comply with legal or regulatory requirements in Malaysia (e.g., accounting, tax reporting).
3. Disclosure of Your Personal Data to Third Parties (Disclosure Principle)
We do not sell, trade, or rent your Personal Data to others. We may share your data with the following categories of third-party service providers (Data Processors) only as necessary to operate our business and the Site:
- Payment Gateways: to process and verify payments for digital purchases.
- Hosting Providers: to host the Site and store data securely.
- Email Marketing/CRM Services: to send newsletters and marketing communications.
- Analytics Providers: to track Site performance and user behavior.
We ensure that all third parties are required to protect your Personal Data in a manner consistent with this Notice and the PDPA.
4. Cookies and Tracking Technologies
The Site uses “cookies” to enhance user experience and analyse traffic. Cookies are small text files placed on your hard drive by your web browser for record-keeping purposes.
- You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
- Disabling cookies may affect the functionality of the Site and your ability to make purchases.
5. Data Security and Protection (Security Principle)
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Data, transaction information, and data stored on our Site.
- All sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted.
- Payment transactions are handled by third-party payment gateways and are not directly stored on our servers.
6. Retention of Personal Data (Retention Principle)
We will retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means:
- Account Data: Retained until you request account deletion.
- Transaction Data: Retained for up to seven (7) years to comply with Malaysian tax and financial regulations.
7. Your Rights to Access and Correction (Access and Data Integrity Principles)
Under the PDPA, you have the following rights regarding your Personal Data:
- Right to Access: You have the right to request a copy of the Personal Data we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate, incomplete, misleading, or outdated Personal Data.
- Right to Withdraw Consent: You may withdraw your consent to the processing of your Personal Data at any time by notifying us in writing.
To exercise any of these rights, please contact our Data Protection Contact Person below.
8. Changes to this Privacy Policy Notice
We have the discretion to update this privacy policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Data we collect.
9. Contact Information
For any questions, concerns, or requests relating to this Privacy Policy Notice, your Personal Data, or to exercise your rights, please contact our Data Protection Contact Person:
- Data Controller: Wissenly Digital Resources
- Contact Person: Data Protection Officer
- Email: hello.wissenly@gmail.com
Address: Bandar Puncak Alam, Selangor, Malaysia